Primary Health Care now offers virtual visits with healthcare providers, making it easier and more convenient for patients to receive medical care from the comfort of their own home. These visits are confidential, easy to use, and at no extra charge. All you need is an internet connection and a smartphone, tablet, or computer.

Telehealth has become a common practice across health centers, clinics, and hospitals throughout the country to protect the health of patients and staff and help prevent the spread of COVID-19. You don’t have to miss your routine visits with your healthcare provider. Simply ask your provider if your next scheduled visit can be conducted virtually. Stay safe and healthy with Primary Health Care’s telehealth services.

How does a virtual visit work?

If you have a smartphone, tablet, computer and an internet connection that’s all you really need to have a virtual visit with your health care provider. You will have the opportunity to speak directly with your healthcare provider using a safe and secure platform.

It’s just like Facetiming your kids or grandkids. If you have questions about your telehealth appointment or technical difficulties contact your PHC clinic for assistance.

Ask your provider if your next scheduled visit can be virtual!

How to prepare for your virtual visit

Telehealth is a new and exciting way to go to see your health care provider without having to leave your house.

Below we have put together a few tips for how you can prepare for your virtual visit with your health care provider:

1. Find a quiet space where you can be by yourself.
2. Be ready to give your provider all of your attention. Please do not call from your smartphone while driving or doing other tasks.
3. You will need a smartphone, computer or tablet that has a microphone and a camera, and an internet connection.
4. If you are using a smartphone you will need to download the Zoom app ahead of time. We have written instructions that you can follow.
5. Ask anyone that lives with you to avoid streaming or watching videos while you are using the internet for your virtual visit.
6. Dress appropriately for the visit, just like you would if you were coming into the clinic.
7. Prepare for the visit as you would any other, including having a list of your current medications and any questions for your healthcare provider written down.

Don’t worry if you have issues connecting, getting your sound at the right level or adjusting your camera so the provider can see you. Virtual visits are a new process for a lot of us and it is okay if it takes some time to learn.

If you have questions about your virtual visit, please contact your health care provider’s office.

Why schedule a virtual visit

1. You don’t need to leave your home. That means you can continue social distancing and get your routine medical care. It is still important to keep up with your regularly scheduled visits to ensure you stay healthy.
2. Protect patients who are at a higher risk of contracting COVID-19. A virtual visit means that you do not need to come into the clinic where you might be exposed.
3. An evaluation if you are experiencing fever, cough and shortness of breath. Your doctor or health care provider can use a virtual visit to do an initial evaluation and determine if you need to come into the clinic for testing for COVID-19.

What types of appointments can be done virtually?

Each Primary Health Care clinic has different capabilities, and we recommend asking your provider if your next scheduled visit can be virtual.

Download instructions for doing a virtual visit on your smartphone

iPhone: English / Spanish

Android: English / Spanish