Do you accept Medicaid, Medicare, and private insurance?

Yes. We accept most plans. If you are uninsured or have high copays, our sliding fee scale may lower your cost.

How do I make an appointment?

Call your clinic. Find phone numbers on our Locations page.

What should I bring to my visit?

Bring your insurance or Medicaid card, a photo ID, completed patient forms, and a list of your medicines. If you want a sliding fee discount, bring proof of income.

I don’t have insurance. Can I still be seen?

Yes. We see everyone. Ask for a Health Benefits Specialist to check discounts and coverage options.

How does the sliding fee scale work?

Discounts are based on household size and monthly income. Bring proof of income such as pay stubs, a tax return, or benefit statements. Status is reviewed at least once a year.

Where can I view test results or message my care team?

Use MyChart to see results, request refills, and send messages.

How do I request my medical records?

Complete an Authorization to Release Health Information (ROI) or Multi-Party Consent form and follow the instructions from your clinic.

Can I get a price estimate?

Yes. Review your Good Faith Estimate rights and request an estimate from your clinic.

Patients & Visitors

Thank you for choosing Primary Health Care! We are grateful you selected PHC to care for you and your family!

Make an Appointment

Call your clinic to schedule a visit.

Patient Forms

Fill forms before your visit. English & Español.

Insurance & Costs

We accept most plans and offer a sliding fee.

Pay My Bill

Pay your bill online through MyChart. No log-in required.

Make an Appointment

Call your clinic to set up a medical or dental visit. Find phone numbers on our Locations page.

What to bring

Your insurance or Medicaid card. If you do not have insurance, ask about our sliding fee scale.
A photo ID.
Completed patient forms, or come early to fill them out.
A list of all medicines and vitamins you take.
Arrive 30 minutes early if you need to meet with a financial assistance staff.

Need an appointment? Call your clinic to schedule.

Find clinic phone numbers Open MyChart

Insurance & Costs

We see everyone—Medicaid, Medicare, private insurance, and uninsured. If you have no coverage or high copays, our sliding fee scale may lower your cost.

Get help with coverage

Our Health Benefits Specialists can help you apply for Medicaid or Marketplace plans and enroll in our sliding fee scale. Visit Locations and call your clinic to ask for help.

Billing questions? Call (515) 280-4312.

How the sliding fee scale works

Based on household size and monthly income.
Bring proof of income (pay stubs, W-2/tax return, benefit statements).
We review your status at least once each year.

Need a price estimate? Read about your rights to a Good Faith Estimate.

MyChart

Use MyChart to manage your care online.

See test results.
Send a message to your care team.
Request refills and appointments.
Update your information.
Learn how to get started with MyChart

Open MyChart

Maps & Directions

Find addresses, hours, and parking for clinics in Ames, Des Moines, and Marshalltown.

Find a clinic

Patient Forms & Privacy

Save time at your visit. Download, print, and bring your forms. If you can’t print, come early and we’ll help you.

For current discounts or to apply, ask a Health Benefits Specialist at your clinic.

Patients & Visitors

Make an Appointment

Patient Forms

Insurance & Costs

Pay My Bill

Make an Appointment

What to bring

Insurance & Costs

Get help with coverage

MyChart

Maps & Directions

Patient Forms & Privacy

Notice of Privacy Practices

Patient Handbook

Communication Consent

SMS Text Messaging Consent

School-Based Clinic Consent

Authorization to Release Health Information (ROI)

Multi-Party Consent to Release Information

Patient Assistance Program

Good Faith Estimate (Your Rights)

Sliding Fee Overview