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For new and returning patients

Patient Resources

Get ready for your visit and stay connected to your care at Primary Health Care.

Find a clinic

We accept Medicare, Medicaid, and most private insurance. Check with your plan to confirm that PHC is in your network.

Appointments

Call your preferred PHC clinic to schedule a visit. Our team can help you find the care you need.

Call a clinic

Find phone numbers, hours, and directions for PHC clinics. Call the clinic where you would like to receive care.

Find a clinic

Already a PHC patient?

You can also send your care team a message through MyChart to request an appointment.

Log in to MyChart

Online self-scheduling is not available. Sending a request does not confirm an appointment.

Need to cancel or reschedule? Call your clinic as soon as possible.

Need an interpreter? Tell your clinic when you schedule your visit.

Prepare for your visit

Bring these items to your medical or dental appointment.

  • Your insurance card

    Bring your insurance card, if you have insurance.

  • Your medicine list

    Bring a list of your medicines, vitamins, and supplements. Include how much you take and how often.

  • Requested forms

    Bring any paper forms your clinic asked you to complete.

  • Your questions

    Write down questions or concerns you want to discuss with your care team.

Looking for a form? Visit the Patient Forms section. Ask your clinic which forms you need.

View patient forms

Stay connected with MyChart

Use MyChart on your phone or computer to manage your care between visits.

With MyChart, you can:

  • Send messages to your care team.
  • View test results and visit information.
  • Request prescription refills.
  • Complete available forms before your visit.
Log in to MyChart

Helping a child or loved one?

Parents, legal guardians, and approved caregivers may request access to another patient’s MyChart account. This is called proxy access.

Learn about proxy access

Need help with MyChart?

For help logging in or using your account, contact PHC’s MyChart support team.

515-268-2907, ext. 43300 mychartsupport@phcinc.net

When calling, enter extension 43300. For questions about your health or appointments, contact your clinic.

Patient Forms & Privacy

Find forms, patient information, and privacy notices below. You can also request medical records online. Ask your clinic which forms you need to complete. If you cannot print a required form, ask your clinic for help.

Patient information & privacy
Messages & communication
School-based clinic forms
Request medical records
Costs & patient assistance

Insurance & Costs

PHC accepts Medicare, Medicaid, and most private insurance. Before your visit, check with your insurance plan to confirm that PHC is in your network and your care is covered.

Help with insurance

A health benefits specialist can help you understand coverage options and apply for insurance.

Contact your clinic and ask to speak with a health benefits specialist.

Help with the cost of care

If you need help paying for care, ask about PHC’s sliding fee discount program.

Discounts are based on your household income and family size. A health benefits specialist can explain how to apply and what information to bring.

Contact your clinic View forms & cost information

Billing & Payments

Pay your PHC bill online or contact our billing team with questions.

Pay your bill online

Use MyChart’s guest payment option. You do not need to log in or create an account.

Pay my bill

Have your billing statement ready. It lists the account number and the name of the person responsible for the bill.

Have a billing question?

Call our billing team for help understanding your PHC bill.

Call 515-280-4312

Need help with the cost of care? Learn about insurance assistance and sliding fee discounts.

View insurance & cost information
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