Corporate Compliance & Patient Safety
If this is a life-threatening situation, please call 911 or go to an emergency room. If you have a medical/dental question, please contact your provider. You may call your home clinic directly.
If you need to schedule, reschedule, or cancel an appointment, please contact the clinic directly. View our clinic directory.
After Hours Contact
PHC provides coverage 24-hours a day, 7 days a week to ensure continuity of care. An answering service will contact the on-call provider if you should call your home clinic and require assistance after-hours.
If it is an emergency, please call 911.
To request medical records, please submit your request via fax: (515) 248-1832, or call the Medical Records Department directly at (515) 248-1833 during normal business hours (Monday – Friday), if you require specific instructions on how to proceed with your request.
Avoid Email for HIPAA Protected Information: It is important to note that email is not a secure method for transmitting sensitive information, especially if it contains HIPAA (Health Insurance Portability and Accountability Act) protected information. Therefore, it is strongly advised not to send medical records requests via email.
|Administration Offices||(515) 248-1447|
|Ames Clinic||(515) 232-0628|
|B.Engebretsen Dental||(515) 248-1470|
|B.Engebretsen Medical||(515) 248-1400|
|Billing||(515) 280-4312 | Pay My Bill|
|Centralized Intake – Homeless Support Services||(515) 248-1850|
|Corporate Compliance||(515) 248-1451|
|East Side Clinic||(515) 248-1600|
|Employment Verification & Provider Credentialing||[email protected]|
|HIV Services (The Project of PHC)||(515) 248-1595|
|Medical Records||(515) 248-1833|
|Marketing, Media Relations||(612) 708-3101|
|Marshalltown Clinic||(641) 753-4021|
|PHC at Mercy (Family Medicine Residency Program)||(515) 643-4610|
|PHC at Kurtz Opportunity Center||(515) 242-8488|
|Pharmacy (Des Moines, Main)||(515) 262-0854|
|University Dental||(515) 248-1888|
|University Medical||(515) 248-1500|
|West Side Clinic||(515) 225-7201|
Corporate Compliance/Patient Safety
Please report any concerns or questions that you have regarding the care that you have received, compliance with the law, regulations or Primary Health Care Inc.’s policies to (515) 248-1451 or via email at [email protected].
This is an anonymous, private hotline that is available 24 hours a day, 7 days a week. Whistleblower laws protect individuals from retaliation for disclosing information regarding illicit or unethical activity. There is no retaliation for making good faith reports. Thank you for helping us maintain the highest standards of compliance.