Phone Directory

Corporate Compliance & Patient Safety


Contact Us

If this is a life-threatening situation, please call 911 or go to an emergency room. If you have a medical/dental question, please contact your provider. You may call your home clinic directly.

If you need to schedule, reschedule, or cancel an appointment, please contact the clinic directly. View our clinic directory.

After Hours Contact

PHC provides coverage 24-hours a day, 7 days a week to ensure continuity of care. An answering service will contact the on-call provider if you should call your home clinic and require assistance after-hours.

If it is an emergency, please call 911.


To request medical records, please submit your request via fax: (515) 248-1832, or call the Medical Records Department directly at (515) 248-1833 during normal business hours (Monday – Friday), if you require specific instructions on how to proceed with your request.

Avoid Email for HIPAA Protected Information: It is important to note that email is not a secure method for transmitting sensitive information, especially if it contains HIPAA (Health Insurance Portability and Accountability Act) protected information. Therefore, it is strongly advised not to send medical records requests via email.

Phone Directory



Administration Offices (515) 248-1447
Ames Clinic (515) 232-0628
B.Engebretsen Dental (515) 248-1470
B.Engebretsen Medical (515) 248-1400
Billing (515) 280-4312 | Pay My Bill
Centralized Intake – Homeless Support Services (515) 248-1850
Corporate Compliance (515) 248-1451
Development (612) 708-3101
East Side Clinic (515) 248-1600
Employment Verification & Provider Credentialing [email protected]
HIV Services (The Project of PHC) (515) 248-1595
Medical Records (515) 248-1833
Marketing, Media Relations (612) 708-3101
Marshalltown Clinic (641) 753-4021
PHC at Mercy (Family Medicine Residency Program) (515) 643-4610
PHC at Kurtz Opportunity Center (515) 242-8488
Pharmacy (Des Moines, Main) (515) 262-0854
University Dental (515) 248-1888
University Medical (515) 248-1500
Webmaster [email protected]
West Side Clinic (515) 225-7201

Corporate Compliance/Patient Safety

Please report any concerns or questions that you have regarding the care that you have received, compliance with the law, regulations or Primary Health Care Inc.’s policies to (515) 248-1451 or via email at [email protected].

This is an anonymous, private hotline that is available 24 hours a day, 7 days a week. Whistleblower laws protect individuals from retaliation for disclosing information regarding illicit or unethical activity. There is no retaliation for making good faith reports. Thank you for helping us maintain the highest standards of compliance.

PHC is accredited by The Joint Commission. You may submit a concern or patient safety event to The Joint Commission by using this contact page.

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