Contact Primary Health Care
We’re here to help with appointments, billing, medical records, pharmacy refills, media requests, and more.
- Emergency? Call 911 or go to the nearest ER.
- After hours: Call your home clinic—our answering service can reach the on-call provider 24/7.
Patients: For personal medical questions, please call your clinic or send a message through MyChart. Do not email Protected Health Information (PHI).
Quick help
Appointments
Schedule, reschedule, or cancel directly with your clinic.
Pay My Bill
Secure online bill payment.
Medical Records
Request records by fax or phone during business hours.
- Fax: (515) 248-1832
- Phone: (515) 248-1833
Pharmacy Refills
- Des Moines (Main): (515) 262-0854
- Ames: (515) 268-2840
- Marshalltown: (641) 717-1023
Homeless Support
Start at Centralized Intake (walk-in, Mon–Fri).
HIV Services (The Project)
Testing, PrEP, and HIV care.
Media
Press & interview requests.
Compliance / Patient Safety
Anonymous hotline, 24/7.
Language & access: We provide free interpreter services and aids for people with disabilities. Ask any staff member for help.
After-hours care
PHC provides coverage 24/7. Call your home clinic; our answering service will contact the on-call provider. In an emergency, call 911.
HIPAA Reminder
Don’t email medical info. Email isn’t secure for Protected Health Information (PHI). Use MyChart for messages, or call your clinic.
Phone directory
Clinics & departments
- Administration Offices — (515) 248-1447
- Billing — (515) 280-4312 · Pay online
- Medical Records — (515) 248-1833 · Fax (515) 248-1832
- Corporate Compliance / Patient Safety — (515) 248-1451
- Employment Verification & Credentialing — humanresources@phcinc.net
- Marketing / Media Relations — (612) 708-3101 · Media page
- Webmaster — communications@phcinc.net
- Ames Clinic — (515) 232-0628
- East Side Clinic — (515) 248-1600
- Marshalltown Clinic — (641) 753-4021
- PHC at Mercy (Family Medicine Residency) — (515) 643-4610
- PHC at Kurtz Opportunity Center — (515) 242-8488
- University Medical — (515) 248-1500
- University Dental — (515) 248-1888
- West Side Clinic — (515) 225-7201
- B. Engebretsen Medical — (515) 248-1400
- B. Engebretsen Dental — (515) 248-1470
- Pharmacy — Des Moines (Main) — (515) 262-0854
- Pharmacy — Ames — (515) 268-2840
- Pharmacy — Marshalltown — (641) 717-1023
- HIV Services (The Project) — (515) 248-1595
- Development (Donations) — Donate
- Homeless Support Intake — (515) 248-1850
- Veterans (SSVF) — (515) 248-1851
Numbers and links are from the current PHC contact directory.