Primary Health Care’s
Primary Care Medical Home
PHC's Model of Care
PHC’s Medical Home model of care is a multidisciplinary team of professionals who coordinate care that is unique to each patient.
Partnering With Our Patients
Our team works to serve our patients with dignity and respect as we partner with them in meeting their health and wellness needs and goals.
A Holistic Approach
We emphasize a holistic approach with cultural humility that addresses all areas of health, wellness, and prevention, including: medical, dental, emotional/behavioral, and social health.
Right Resources at the Right Time
We link our patients to the right care and resources at the right time.
PCMH Attributes
Patient Centered Care
- Partnering with our patients on their healthcare journey
- Providing personalized care to help patients reach their health goals
- Help patients to overcome barriers they may encounter
Access To Care
- PHC offers flexible scheduling (evenings & Saturdays available at some, but not all clinics)
- Prompt response to patient requests for medication refills or health related questions
- Provide continuity of care
- Patient access to complete documentation withing one business day
Coordinated Care
- Ensure the needs of patient are met & supports their health goals in both timing and sequence
- Support our patients with referrals and recommendations
Quality, Safety & Process Improvement
- PHC staff are provided safety training upon hire and throughout their tenure at the organization
- PHC staff utilize safety policies, procedures and follow guidelines to protect our patients, events that occur are tracked
- Patients receive a survey following their visit to provide feedback, or may contact clinics or administrative to share feedback
- PHC utilizes the data to inform where improvement is necessary or success is flourishing
Comprehensive Care
- Provide or facilitate needed care
- Define and explain roles and responsibilities of primary care medical team, and other specialties they may be referred to
- Provide disease and chronic care management (diabetes, hypertension, COPD, etc.)
- Learn about patients social needs (discovering where the patient may need additional resources)
- Assist our patients with applications or paperwork (to additional resources, applying for eligible benefits etc.)
PHC’s Mission
Primary Health Care is a team of caring professionals providing health care and supportive services to all people to improve their quality of life.
For clinic and program addresses, please see the Locations page.