Privacy Policy
Read PHC’s website privacy policy, SMS terms, and links to related notices and forms.
Do not email Protected Health Information (PHI). Use MyChart or call your clinic.
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Primary Health Care Website Privacy Policy
Last Updated: 03/17/2026
Welcome to the Primary Health Care website. Your privacy is important to us. This privacy policy explains what information may be collected when you visit our website, what information you may choose to provide, and how that information is used.
This policy applies only to the Primary Health Care website and does not apply to patient health records, medical records, or other protected health information, which are governed by separate healthcare privacy policies and applicable laws, including HIPAA.
1. External Links Disclaimer
Our website may contain links to external websites that are not operated by Primary Health Care. We do not control the content or privacy practices of those websites and cannot accept responsibility for their policies or content.
We encourage you to review the privacy policies of any third-party websites you visit.
2. Information We Collect
a. Automatically Collected Information
Our website uses analytics and measurement technologies to better understand website traffic, visitor behavior, and communication effectiveness, and to improve website performance.
These tools may include:
- Google Analytics
- Meta (Facebook) Pixel
These services may collect information such as:
- IP address
- Browser type and language
- Device type
- Date and time of visits
- Pages visited on our website
- General website interaction data
This information is used for aggregated website analytics, performance monitoring, and communication measurement. Primary Health Care does not use these tools to directly identify individual website visitors.
For more information about how these services process data, please review:
b. Information Provided by Users
Personal information may be provided voluntarily in the following situations:
- Newsletter Subscription: If you choose to subscribe to our email newsletter through forms on this website, we may collect your name and email address. Newsletter subscriptions are managed through Network for Good.
- Donations: When you make a donation through Network for Good, personal information such as your name, email address, and payment information is collected and processed by Network for Good.
- Contact Forms or Communications: If you contact us through forms or other website communication tools, the information you submit may be used to respond to your request.
- SMS Communications: We do not collect phone numbers directly on this website for SMS messaging. If you provide your phone number through our clinics or other communication channels and opt in to receive text messages, those communications are governed by our SMS Text Messaging Terms of Service.
3. How We Use Information
Information collected through the website may be used for the following purposes:
- Improving website performance and usability
- Understanding general website traffic and visitor behavior
- Measuring the effectiveness of communications and outreach
- Responding to questions or inquiries submitted through the website
- Processing donations securely through Network for Good
- Managing newsletter subscriptions and email communications
- Sending SMS appointment reminders or healthcare communications when patients opt in through clinic systems
SMS opt-in information and phone numbers collected for SMS communications are not shared with third parties or affiliates for marketing purposes.
4. Email Newsletter
Primary Health Care offers an email newsletter to share updates, community events, and information about our services.
Newsletter subscriptions collected through this website are processed and managed through Network for Good.
Network for Good may store subscriber information such as name and email address in accordance with their privacy policies.
You may unsubscribe from the newsletter at any time by using the “unsubscribe” link included in each email.
5. Donations via Network for Good
Primary Health Care partners with Network for Good to securely process online donations.
Network for Good collects and processes donation information according to their own privacy policies. Primary Health Care does not store payment card information submitted during online donations.
For more information, please review Network for Good's Privacy Policy .
6. Your Privacy Rights
We are committed to transparency regarding how information is handled on this website.
a. For California Residents (CCPA)
- Request access to personal data collected about you
- Request deletion of your personal data
- Opt out of the sale of personal data (Primary Health Care does not sell personal data)
To exercise these rights, contact our webmaster.
b. For EU Residents (GDPR)
- Access, correct, or delete personal data
- Withdraw consent for data processing
- File a complaint with your local data protection authority
To exercise these rights, contact our webmaster.
7. Data Retention
Primary Health Care does not retain personal data collected through this website except when necessary to process donations, respond to inquiries, or administer communications such as newsletter subscriptions.
Information retained by third-party services such as Google Analytics, Meta, or Network for Good is governed by their respective privacy policies.
We do not collect phone numbers directly on this website for SMS messaging.
8. Security Measures
We take reasonable administrative and technical measures to protect information submitted through our website from unauthorized access, disclosure, or alteration.
However, no method of transmission over the Internet can be guaranteed to be completely secure.
9. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this privacy policy or how information is handled on this website, please contact our webmaster.
Terms of Service for SMS Communications
Last Updated: 01/23/2025
Primary Health Care (PHC) provides SMS communication services to enhance your healthcare experience by keeping you informed about appointments, health-related updates, and other important notifications. Please note that PHC does not collect phone numbers directly through our website. Phone numbers for SMS communications are collected at our clinics with your explicit consent. By engaging with our SMS communications, you agree to the following terms of service:
1. Types of SMS Messages Sent
PHC may send SMS text messages for the following purposes:
- Appointment reminders
- Updates on your care, including test results and prescriptions
- General health-related notifications and health monitoring updates
- Referrals and other administrative healthcare communications
2. Frequency of Messages
The frequency of SMS messages varies based on your healthcare needs and interactions with PHC services. Common frequencies include:
- Appointment reminders: Typically sent 1–2 days before the appointment
- General notifications or updates: No more than 3–4 messages per month
3. Message and Data Rates
Standard message and data rates may apply. These charges are determined by your mobile carrier and are your responsibility. Please contact your mobile carrier for details on your plan and charges.
4. Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message sent by PHC. Upon opting out, you will receive a confirmation text, and you will no longer receive further SMS communications from PHC.
5. HELP Instructions
If you require assistance, you can reply “HELP” to any SMS message sent by PHC, or contact your clinic directly for support.
6. Privacy Policy
PHC does not share your phone number or SMS information with third parties. Your information is used solely for communication between you and PHC. For more information on how we protect your data, please review our Notice of Privacy Practices linked on the side panel on the top of this page.
7. Important Limitations
- SMS text messaging is not intended for medical diagnosis, treatment, or emergencies.
- In the event of a medical emergency, please call 911 or contact emergency services immediately.
8. Acknowledgment and Acceptance
By providing your phone number and engaging with PHC’s SMS services, you acknowledge and accept:
- That standard messaging and data rates may apply.
- That SMS communications from PHC are intended solely for informational purposes.
If you have any questions about these terms or your SMS communication preferences, please contact your clinic.